April 2022 – Kinstellar’s Bratislava office has recently advised CPM International Telebusiness, an award-winning provider of omnichannel customer experience and sales solutions, on the establishment of a new service centre in Slovakia.
CPM International is part of CPM Group and a member of the Omnicom Group network of companies with a number of EMEA hubs including Barcelona (Spain) and Bratislava (Slovakia) and multiple contact centres in the United Kingdom supporting the UK & Irish markets. Its international employee base provides 24-7 global coverage in 26+ languages via phone, email, social, chat and self-serve channels for some of the world’s most well-known brands including Harley-Davidson, Pepe Jeans, New Balance, Withings, Diageo, Travelodge, Colgate-Palmolive, Dyson, and General Mills.
Kinstellar provided CPM International with full-scope employment and corporate legal advice in relation to setting up its new service centre in Bratislava, which launched in January 2022. The newly built hub will employ several hundred contact centre specialists. Our team provided CPM with comprehensive support by acting as a de facto temporary internal HR department for the developing Slovak entity, including drafting employment contracts, policies, and internal HR manuals for future team leaders; assisting in relationships with temporary employment agencies and payroll providers; the TUPE transfer of employees from the agencies to the newly established CPM Slovakia entity; and in general handling all day-to-day matters that would have otherwise been handled by an internal HR department.
Karon Karamavrou, People Director at CPM International, comments: “At CPM, we are ‘people people’ and therefore it was very important for us to work with external partners that can provide a high level of service to support such an exciting start up, whilst ensuring we have not only clear and correct guidance in relation to local legislation, but also responses in a timely manner. Adam and his team have been able to clearly demonstrate that they are able to deliver the high level of service we expect.”
Adam Hodoň, Partner at Kinstellar, comments: “I am very happy to have assisted CPM on their expansion to the Slovak market. It was both challenging and refreshing, being so close to the set-up of this completely new operation. Great cooperation with Karon Karamavrou and Patricia Martins!”